ICICI Prudential Life Insurance — icici prudential lifestage pension, policy number 11370830 held with you

Address:

M2J1M3

Dear sir,

I hold the above insurance policy which i purchased in dubai through your representative office. I have been paying the yearly premiums by buying aed drafts and handing over the same to your office. I have copies of the drafts with me. I have been recently informed that my policy will mature in feb 2018 and i need to decide whether to receive pension or to withdraw the entire lumpsum at once. I had initially asked icici prudential to transfer the proceeds to my demat account which is held with icici bank itself. This was declined for reasons known best to your institution. I then requested for forms to be filled up so i can withdraw my insurance proceeds in a lumpsum. This was 3 months back. I keep getting an automated message from mr. Srinivas manian that my mails are being addressed.
It is indeed very very disappointing to note that when investments are sought after, the customer is well treated and all queries handled promptly. I have recently been having a harrowing experience with the icici prudential as well as icici bank for basic information and updates.
I request you to please look into this urgently. My request is to provide me the forms so i can instruct where the funds are to be transferred. I have moved to canada from dubai since 2015. I can visit your office in mississauga or downtown toronto if need be. Please urgently address this issue of mine. This kind of alienating the client attitude speaks volumes of service that can be provided by your institution. Moreover, it makes me wonder if i should be investing my end of service funds which i received when leaving dubai with your business at all.