ICICI Prudential Life Insurance — online term insurance - no support from icici prudential customer care

Address:

Girija sadana kodi road hangalore, Udupi, Karnataka, 576217

I.e 08.07.2019 taken term insurance plan by online policy bazar website application number OP00161918 and ICICI Prudential life insurance issued term insurance policy number 42728521. During application I given my name as mentioned in my passport Maruthi Dattananda Shetty Hanglur because of I am NRI . Some of the document in India such as Adharcard, Pan card, Driving license, Education certificate only mentioned as a MARUTHI but all other details like Address, date of birth are same in all document. so i attached all my document and signing on the document for self-declaration i don’t want face problem my family during claim if accidentally something happen to me.

15.07.19 contacted customer care by phone and informed above subject they advised to send email to [protected]@iciciprulife.com so i send email to them on 16 .07.19 no replay and no resolve the issue again called to customer care on 19.07.19 they informed we received your request jest wait 2-3 days we will replay by email. again i send email on 26.07.19 no replay from insurance company. i called and requested minimum 10 times to resolve the issue but they not replying on that mater. icici prudential prude company they not caring customer problem. they sending fake email try to contact my number but not reachable.