[Resolved] ICICI Prudential Life Insurance — Policy cancellation request due to wrong terms which were not agreeed

uvoak

from Mumbai, Maharashtra

Address:	400614
Website:	www.iciciprulife.com

Sir,
An Agent Mr. Vijay Maheswari at ICICI bank perused me to buy the below policy, while I visited Bank to open an NRE account. However, the message I received from ICICI prudential yesterday contain terms that are totally different from what I requested and not at all acceptable. I have lost faith and hence want to cancel below policy.

Policy no. 20229746. premium paid RS 1, 01, 000/-, datee of payment 23 Aug 2016.

I have requested the agent to cancel the policy 4 days ago, however he is giving lot of excuses and asks for stringent formalities.

Please help me, cancel the policy and refund the amount paid.

Thanks and regards,

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Oct 3, 2016

Complaint marked as Resolved

ICICI Prudential Life Insurance customer support has been notified about the posted complaint.

Sep 01, 2016

Updated by uvoak Further details pertaining to above complaint;
Name of Policy Holder: Uddhav Vishwanath Oka
I received a message 6days ago that policy documents are sent on email id, however I never received any mail regarding this. Moreover, terms mentioned in the message are wrong.

Verified Support

Sep 02, 2016

ICICI Prudential Life Insurance Customer Care's response Dear Sir,

We regret the inconvenience caused. We will have our official contact you to assist you with your concern.

Regards,
Team ICICI Pru Life
www.iciciprulife.com

Verified Support

Oct 05, 2016

ICICI Prudential Life Insurance Customer Care's response Dear Sir,

We understand that our representative has contacted you and assisted you with your concern. We would like to inform you that an email communication addressing your concern has also been sent on your email id on September 16, 2016. Request you to check.

Is there anything else we may assist you with?

Regards,
Team ICICI Pru Life
www.iciciprulife.com