ICICI Prudential Life Insurance — premium deducted (inr 23,400) for canceled policy

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I applied online for life term policy (No.[protected] on 03-Sep-2019 and selected to pay monthly premium of INR 1944. During my application I paid 1st monthly premium amount of INR 1944.

On 18th Sep 2019, I asked ICICI Prudential to cancel my policy and refund the premium amount as they told me I can cancel it anytime within 1 month.

On 23rd Sep, 2019 I did receive the refund of INR 1944 and I confirmed that this policy has been canceled.

On 3rd Oct, 2019 ICICI Prudential deducted amount of INR 23, 400 from my account without my consent and upon asking the customer care they are just asked me to drop a mail to their helpdesk, which I did on same day (3rd Oct, 2019)

Till date I have not received any call from their officer to resolve this issue and refund the amount. And there is no way to contact them diectly.

Because of this random deduction from my account my EMI from Axis Bank PL has been bounced on 5th Oct. 2019.

Now who should be responsible for this?