Icms Lic — maturity value not credited to bank account

Address:

New Delhi, Delhi

My lic policy no[protected] has been matured on 04/03/2018 but the maturity amount has not been credited in my account so far. All documents have been submitted in time to the branch 129, moti nagar, new delhi.

Branch has already confirmed that they have received all the documents and also a message has been received for neft transfer.

Please help me to resolve this issue otherwise i have to lodge a complain to regulatory authority. Delay period interest must be paid to the undersigned along with surrender value...