[Resolved]  IDBI Federal — false commitment by insurance agents

Address: Ground Floor, IDBI House, Janpath, UNIT- 9, Bhubaneswar, Odisha 751022, Khordha, Odisha, 751022

Policy Owner : Mr Bibhu Prasad Mishra
Address : Sriramchandrapur Satyabadi
Puri Gopinath Temple Satyabadi
Gopinath Temple, Puri-752041, Orissa,

IDBI Federal Life Insurance, Policy number : [protected]

Complain: Your Federal Insurance agents are provided false information and and signed the policy. They have told that I can withdraw money whenever I want or when I need money, but after signed the policy it is mentioned that I cant withdraw money with in two years and I have to deposit premium for at least two years. When I told to your agent Mr. Niranjan Das he said that give a application that you will pay it next year including current year. I have submitted application but no action been taken. I have talked to federal customer care and they said that if I don't pay within 30 days policy will be lapse.

So I request you to kindly help in this and refund my money i have paid. I want to cut off every relationship with the bank. This people are playing with customers. Please help me to surrender my policy and get my money back. I don't want to continue this policy and don't want any relationship with this IDBI bank..
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Aug 7, 2021
Complaint marked as Resolved 
Oct 18, 2019
Updated by Bibhoo Mishra
Policy Owner : Mr Bibhu Prasad Mishra
Address : Sriramchandrapur Satyabadi
Puri Gopinath Temple Satyabadi
Gopinath Temple, Puri-752041, Orissa,

IDBI Federal Life Insurance, Policy number : [protected]

Complain: Your Federal Insurance agents are provided false information and and signed the policy. They have told that I can withdraw money whenever I want or when I need money, but after signed the policy it is mentioned that I cant withdraw money with in two years and I have to deposit premium for at least two years. When I told to your agent Mr. Niranjan Das he said that give a application that you will pay it next year including current year. I have submitted application but no action been taken. I have talked to federal customer care and they said that if I don't pay within 30 days policy will be lapse.

So I request you to kindly help in this and refund my money i have paid. I want to cut off every relationship with the bank. This people are playing with customers. Please help me to surrender my policy and get my money back. I don't want to continue this policy and don't want any relationship with this IDBI bank..
 
2 Comments

Comments

Hi Mr. Mishra,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (57709) in the subject line so that our team can assist you.
Bibhoo Mishra's [Complaint's author] reply, Oct 23, 2019
Bibhu Prasad Mishra 9438185163
[email protected]
Ticket No 57709
Federal Bank Customer Care's response, Oct 23, 2019
Hi Mr. Mishra,

Thanks for sharing the details with us. We have escalated your concern to our team and will get in touch with you soon.
Hi Mr. Mishra,

We understand that you have a concern with regards to the above-captioned policy, we request you to kindly send us an email at [protected]@idbifederal.com from your registered email address mentioning the concerns for the policy to further assist you or you may contact to our Customer Service team on[protected]Toll Free in case of any queries).

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