Idea — 5.5 gb data vanished on next recharge

Address:

248001

5.5 GB data was available on 23 mar 2300 PM another recharge of rs 49 was done to add on time on mob no [protected]. But I found the instead of adding the data company has vanished the 5.5 GB data. When I called customer care SR officer Mr Amit says on next recharge balance is vanished. Every I use to recharge before data expiry. But time they cheated. I m using DoCoMo, Vodafone & Airtel also. 3 no of Idea on net. The balne data has to be added back. Most horrible thing is that Cust Care officer is denying to take complain even on 198 no. Which is a complain no.pl resolve this soon. Else advice me the forum to take up. I won't leave it unresolved.
Pundir.[protected]@gmail