[Resolved] Idea Broadband — Complaint against idea broadband for fraud | |||||
Hi, I have plan of 20 gb per month with 2mbps and after 20 gb, speed is 512 kbps. Till 19th sep 2016, my internet usage was 14659.85 mb i. E. 14.7 gb and i have seen my mail box on 20th sep 2016 morning that i have got mail at 3:30 am on 20th sep 2016 that 80% of data you have consumed, i am not getting when i was not online at that time i. E. 3:30 am then how that mail have come of 80% consumption. And today i. E. 21st sep 2016 at 00:32 am, i got a mail saying that bundled data usage limit of your account[protected] has been exhausted. How is it possible? This is technical fault from idea side. When i didn't use then i will not tolerate wrong thing. I have spoken to representative of idea broadband, but didn't get any positive response. Please help me for this issue. Idea broadband account number:[protected] Was this information helpful? | |||||
Oct 29, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Sep 21, 2016 Idea Cellular Customer Care's response Hi Amit, We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon. Regards, Paras Verified Support Sep 21, 2016 Idea Cellular Customer Care's response Hi Amit, As per your telecon with our customer service associate on 21st September 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Regards, Paras Verified Support Sep 23, 2016 Idea Cellular Customer Care's response Hi Amit, As per your telecon with our customer service associate on 23rd September 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Regards, Abhi Verified Support Sep 28, 2016 Idea Cellular Customer Care's response Hi Amit, As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Yogesh | |||||
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Thanking you
Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. You can also visit our website, www.ideacellular.com.
Regards,
Yogesh