[Resolved]  Idea Cellular — 0ver billing

Address:

Pune, Maharashtra

[protected], Ram Sakal Singh, Pune, Maharashtra, serving in Indian Air Force. I changed my prepaid to postpaid 299 plan in January 2014 after getting posted in J&K sector. I was getting monthly bill of Rs. 600-800 which I was paying in time. ON 06 NOV 14, SOMEONE CALLED ME FROM CUSTOMER CARE ASKING ME TO CHANGE TO 899 PLAN. HE PROMISED THAT IT IS MOST SUITABLE PLAN FOR ME AND MONTHLY BILL WILL NEVER EXCEED RS.899. I AGREED.BUT NOW I GET A BILL OF RS. 1600 PLUS. WHEN QUERIED, CUSTOMER CARE TELLS THAT SINCE MID OF THE CYCLE U CHANGED PLAN SO BILL IS MORE. WHAT IS MY FAULT? THIS ADVICE SHOULD HAVE BEEN GIVEN BY THAT PERSON BEFORE ACTIVATING. I REQUEST U TO LOOOK INTO THE MATTER, REVIEW MY BILL, CHARGE ME AT AVERAGE RATE OF PREVIOUS MONTHS AND CONTINUE MY EARLIER 299 PLAN. THANKS!