[Resolved] Idea Cellular — 2g internet pack recharge failure

sangamashenoy

Address:	Ernakulam, Kerala, 682006
Website:	care.ideacellular.com/wps/portal/account/express-paybill

I tried recharging my idea sim [protected], for 2g internet pack five time using idea online recharge portal as well as paytm. Every time i recharge my account gets deducted and a message of failure and refund comes.

Since september 2, 2017, i am trying to recharge my sim. Every time it is showing ' failed'. ' idea cellullar didn't accept your transaction. ' either i should get a refund of my amount (I e 257 x 5 =1285,) or recharge my account.

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Oct 27, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

Idea Cellular Customer Care's response Dear Customer,

As checked there is only one transaction reflecting on your account of the mentioned amount. We would request you to share the screenshot of the transactions for further assistances.

Regards,
Lakshmi.