[Resolved] Idea Cellular — Activation of idea gprs net

Vashi09

from Jaipur, Rajasthan

Address:	Jaipur, Rajasthan, 302016
Website:	www.ideacellular.com

While surfing a code got pasted on dialler pad and idea gprs was activated. Code is *800*2# . While dialling such code no permission was asked whether you want to activate such arrive or not. The service got started automatically without any permission. When I called the customer care, they said it cannot be deactivated and there is no solution. Please resolve the matter at the earliest as activating service without a prior permission is against TRAI rules and policies. If not action will be taken by your team in order to deactivate and return my money back as I have not used any data, I will take some legal actions.

CS Urvashi
Mob [protected]

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Apr 1, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2017

Idea Cellular Customer Care's response Hi Urvashi,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Abhi

Verified Support

Feb 25, 2017

Idea Cellular Customer Care's response Hi Urvashi,

We wish to affirm that your complaint for wrong deduction has already been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi

Verified Support

Feb 27, 2017

Idea Cellular Customer Care's response Hi Urvashi,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Paras