[Resolved] Idea Cellular — activation of vas (value added service) without consent of subscriber | |||
My no.is [protected]. Some 10 to 12 months back I ported from Aircel to Idea. And though I had already done DND I started getting stupid health related messages from 53131. WELL HEIGHT OF THIS WAS THAT IT STARTED COMING IN LATE NIGHTS AND EVERY NIGHT 4 TO 5 MESSAGES !!! NOW MOST RIDICULOUS THING WAS THAT MY BALANCE REDUCED BY RS.3/- PER MESSAGE.THE RECEIVER OF THE MESSAGE HAD TO PAY INSTEAD OF SENDER. ☺☺☺☺☺☺ UPON MY COMPLAINTS TO SEVERAL PLACES FINALLY I WAS TOLD THAT YOU HAVE REPLIED(!!!) TO THOSE MESSAGES AND VAS HAS BEEN ACTIVATED !!! I FAILED TO GET CONNECTED TO 53503 AS WAS TOLD IN THEIR MESSAGE TO CALL TO STOP VAS ☺☺☺☺☺ AFTER WRITING ON NET AND CREATING A SCENE IN THEIR OUTLETS IT FINALLY STOPPED. NOW ONCE AGAIN ON MY SECOND NUMBER [protected] IT HAS STARTED FROM TODAY MORNING AND I RECEIVED SOME 10 MESSAGES FROM 1 PM TO 5 PM.DEDUCTING MY BALANCE BY 30 RUPEES.ALL MY COMPLAINTS TO THEIR C.C. FELL ON DEAF EARS !!! FINALLY I COULD SPEAK TO SOME ONE ON 12345 AND LO ! HISTORY REPEATED ITSELF. SAME REPLIES, SAME STUPID EXCUSES, SAME FRAUD, SAME STAND TAKEN BY THEM THAT THERE IS NO 'DND' DONE AND YOU HAVE REPLIED AND VAS HAS BEEN ACTIVATED !!! I am looking forward in getting some resolution for my raised issue. Please give me a call on below mentioned number to discuss further. Was this information helpful? | |||
Nov 19, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Sep 29, 2017 Idea Cellular Customer Care's response Dear Customer, As checked there is no any deduction reflecting on both the numbers, request you to share the screenshot for the same. We request you to write within 7 days receive promotional SMS or call in below format. .Date of call/SMS (Mandate) .Time of Call/SMS (Optional) .Content of call/SMS (Mandate) .Number from which call/SMS received (Mandate) .Request you that if you get SMS in future please raise complaint through Idea website or may call on 1909 DND helpline number. Regards, Lakshmi. | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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