[Resolved] Idea Cellular — additional charges in bill

gincyanto

from Bengaluru, Karnataka

Address:

560103

I have taken a 99 retention plan from idea. I am in uae and not using my idea number for any calls. I got a bill of rs 500 this month. Kindly take action against idea for charging extra money and exploiting customers. They have already taken rs 3000 from me telling activation charges for international roaming. Take serious actions against them as every month i am getting a bill of 400, 500 eventhough i am in 99 retension plan and not using the number. Contact me on my email [protected]@gmail.com for additional details. Still there is no action taken against my complaint to wave off additional charges

Was this information helpful?

No (0)

Yes (0)

Mar 4, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We would like to inform you, that the bill has been generated accordingly as per your plan, pack rental and usage charges. Hence, we request you to kindly clear all your dues to avoid the inconvenience. Also, we would like to inform you that the security deposit of International roaming is refundable. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina

Feb 02, 2018

Updated by gincyanto Can you provide me with the break of the rs 500 charged to me for the rs 99 retension plan

Feb 04, 2018

Updated by gincyanto can you provide me with the break up for rs 500 charged to me for the rs 99 retension plan explaining for what each extra amount is charged to me

Verified Support

Mar 06, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that we've sent you the bill of 25-Jan-2018 for the mentioned number on your registered e-mail id for the bill clarification of the same. For further assistance, kindly reach us on 12345 or 198. Also, you can contact our chat team via My Idea App/ Web.

Regards,
Lavina

Mar 29, 2018

Updated by gincyanto Can you explain me what are the charges in the bill as i couldn't understand for what extra charges for in my bill.Why an amount of 150 is charged to me as feature charges in my all monthly bills. I am not using this number as i am in UAE and I have taken the 99 retension plan. why an amount of 300 is coming to as bill ?