[Resolved] Idea Cellular — amount deduction from mobile balance

shyna renesh

from Gauribidanur, Karnataka

Address:

Shylajalayam, aluvasserry, nenmara, Palakkad, Palakkad, Kerala, 678508

My internet was not working due to gprs issue and have contacted idea on 20/2/2019 but they have not helped. I tried recharging using mobile balance for rs. 16 but didn't recharge and got error message saying gprs is not activated on 22/02/2019. On 22/2/2019 afternoon 2.30 recharged and after that my internet started working on 22/02/2019 rs. 136 was deducted in the morning for usage of data. I really don't understand logic, how can my money was deducted where internet was not working due to gprs issue. What i want is refund because i have not used any internet.

You provide me enough of evidence to proof which website and what i used. Don't show me the bill which is created by you. I am again repeating internet was not working due to gprs issue.

My mobile number [protected]

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Mar 31, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that there is a usage found on the mentioned date for the given number. Hence, you've been charged accordingly for the internet service as per the usage

Regards,
Lakshmi

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Comments

tanmoy1982

from Darwha, Maharashtra

Sir,
I want my incomming call history of my Idea number [protected] in my registered email ID. tanmoy.[protected]@gmail.com.
Thank you.

Idea Cellular Customer Care's response, Mar 4, 2019

Verified Support

Dear Customer,

As per our recent communication, we've informed you that mobile operator can provide outgoing call details only. To know your outgoing call details, send SMS from same number to 12345 SMS format EBILL<space>MON Eg: EBILL<space> JAN.

Regards,
Lakshmi

Anuj Upadhayay

from Dehra Dun, Uttarakhand

My mobile today[protected] stolen.pls outgoing calls block my idea no [protected]

Idea Cellular Customer Care's response, Mar 4, 2019

Verified Support

Dear Customer,

As per our recent communication, you've confirmed that your concern with regards to SIM lost has been resolved. Hence, the case has been closed.

Regards,
Lakshmi