Idea Cellular — Angry Customer Service

Address:

Kolkata, West Bengal

Hi All, My Idea Number: [protected] Preferred communication through email if required: [protected]@gmail.com I called up idea customer service on 19th Jan i was facing issue related to DND i placed a request for DND on 14th of october 2014 still it shows as p"processing" as the damn website never takes any kind of request! when i called up customer service i informed that i placed a request online but dnd is not activated so could you please help? the customer service replied that the request has not taken place so he placed once again.. well and good the issue got resolved! now when i informed the customer service agent i have the reference id of the previous request why it was not done could you please check.. he smartly answered we cannot check it..so i asked who will check it then some other provider? no after 2-3 arguments he said ok give me the reference id no. i gave with few seconds he informed that the previous request failed and showed an error..now the story starts here... i said i am damn in front of the computer and i called you guys up to as the status shows as processing that is the reason..now you lieing me that it is error..now the agent replied as sir then might be the status became processing now as i did it.. i was like is he damn customer service agent or a rickshaw wala? m trying to explain him that i called up as the status is showing as processing.. so he is lease interested in giving the proper information of previous request and just like that gave a damn answer of his own choice and fell in trouble. mahn if customer service agents are really not interested in answering issues of customers please ask them to leave there job. and we customers dun need to speak to frsutrated agents who is least bothered to answer customers query. highly dissapointed with the damn customer service of idea. pathetic agents are working there.