[Resolved] Idea Cellular — automatically purchasing game & deducting my balance from prepaid account 21 reviews
Kripasindhu,Near Jain Temple,Opp Yash Digital,Subhash Road,Parbhani.(MS, Parbhani, Parbhani District, Maharashtra, India
C.C.P.Udawant on Apr 20, 2019
Without my permission, idea is deducting my balance from my prepaid account. I didn't buy any game. Right now, i'm using feature phone and it has only one game which is full and not on the trial basis. I got a message from 53010 that thank you for purchasing the iappgame. Enjoy and have fun [protected]@iappgame.com. Whenever i got this message, then everytime rs 3 deducts. I didn't buy any game. I called the idea customer care, they were saying that i had purchased the game but fact is that i didn't buy any game. My no. Is [protected]. Idea customer care is saying again and again that i've bought the game. Thay are not providing the solution. They are not refunding my deducted amount.
Complaint marked as Resolved May 24, 2019
[Apr 20, 2019] Idea Cellular customer support has been notified about the posted complaint.
Verified SupportIdea Cellular Customer Care's response, Apr 22, 2019
We tried reaching out to you in different time slots, seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.
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