[Resolved] Idea Cellular — Bad customer experience due to wrong data entry by Idea team | |||
Hello idea team, I am a post paid customer with number [protected] from last 7 years. Today I went to idea store and requested for a nano 4G sim for my new mobile. I have submitted my Id proof at the store and the guy told that with in 3 hrs my new sim will be activated after a verification call. I got a verification call from your employee Balakrishna and he asked for address confirmation. House number in my proof is 4-32-246 and in idea database it was 4-32-346 due to wrong entry at your side. Due to this, verification department rejected my request and I couldn't get my sim activated. I don't have any other alternative sim. This is your problem due to wrong data entry but still customers like me are suffering and this is a bad customer experience. When I called customer service they didn't provide any escalation matrix to escalate this and I found the details from Google and sending this. I need to wait till tomorrow and what abt me if I get any emergency calls. This is very very bad customer experience and hope you will take some action on this. And I am expecting some reply for this. If not I don't want to be with idea and suggest the people not to prefer idea at all if this continues. This is 2nd time I am facing issues like this. Was this information helpful? | |||
Oct 1, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 16, 2016 Idea Cellular Customer Care's response Dear Customer, We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest. Thanks & Regards, Customer Care, Idea Cellular Verified Support Aug 17, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 17th Aug 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Regards, Yogesh Verified Support Aug 31, 2016 Idea Cellular Customer Care's response Hi, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Viral | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Today I got another 4G sim from Idea direct outlet at KPHB with free of cost. The people who took the IDEA franchise are deceiving the customers with out any clear information and they are not at all responding properly. It would be better that IDEA team should visit those franchise stores at particular interval of times you would have know how the customer experience is. Due to all these IDEA is loosing customer credibility. Please try to take some action on these type of franchise stores and provide some good experience. IDEA direct outlets are serving better.