[Resolved] Idea Cellular — bad service, did not get benefits for offered recharge & no response from cc

jitendra.suware

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Dear sir/madam,

I made recharge of rs.14/- as per below msg recvd from your company, but still not able to benefit as mentioned in msg. I. E loc/std call @25p/m.

Offer msg:
Bumper offer! 1) rs 14 - loc/std 25p/m. Val 56 din. Dial kare *444*14# 2) rs 120 - rs 120 tt.

Recharge details:

Recharge successful for mrp rs. 14. Pf:11.87, gst: 18% on applicable values, std calls 30 ps/min for 7 days. Current balance is rs.8.43. Rs 120 ke recharge pe paye rs120 ka ftt
Forward from:iz-idea

Please clarify on above and let me credit my benefits.

Also please avoid this types of luring, if you are not providing better & prompt service as you mention.

Awaiting your prompt & positive reply.

Regard, s
Jitendra

+2 photos

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Jan 15, 2018

Complaint marked as Resolved

Query resolved, received refund. thanks for support & service. B&R, Jitendra.

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As checked, the complaint has been raised for the recharge benefits concern under ref. no.[protected] and the same will be resolved by 15/01/2018.

Regards,
Lavina

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Comments

intertainment chainnel

from Sarai Mir, Uttar Pradesh

Come every time 2 seconde class 0 massege my phone
my phone redmi 4a

Idea Cellular Customer Care's response, Jan 13, 2018

Verified Support

Dear Customer,

We regret for the inconvenience caused. To avoid the inconvenience you can dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. For further assistance, kindly contact us on 12345 or 198 or share us your Idea contact number to assist you better.

Regards,
Lavina

jitendra.suware

from Mumbai, Maharashtra

Dear sir/madam,

wrt to telecon with your cc representative mr. Farman,
I acknowledge refund of recharge Rs.14/- on 13/01/2018.

thanks for your support.

thanks & regards,
Jitendra Suware.

Idea Cellular Customer Care's response, Jan 19, 2018

Verified Support

Dear Customer,
Thanks for the kind words, write us back if any further assistance.
Regards,
Lakshmi