[Resolved]  Idea Cellular — balance crediting as secondary balance

Now a days, operators have been crediting talktime as secondary balance. Means if we don't use it before expiry of the pack, then entire balance would be wiped off.. Thats their new strategy to earn money.

How can they do that?

Earlier they had been deducted balance if we don't recharge after expiry. But now they are being stealing openly..

Kindly sort this..

Regards
Deepak
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Feb 13, 2022
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2019
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further

Regards,
Prajakta
Complaint comments 

Comments

Talktime credited as secondry balance and not able to utilise unused amount in buying data.

Whats this two kind of balance, Main and secondry?

Talktime balance showing as secondary balance which is not able to use.Recharge plan also not clearly mentioned validity date.Very disappointed with your service.

Why am I not able to use my secondary balance to buy data? Firstly we need to recharge this plan or else you will stop my number! And then you don't let us use that balance for data. You are the most trash cellular service I've seen. I tried to contact you on CUSTOMER care but you say 'complaint darj karne ke liye 1 dabaye' and then say you have no complaint and end the call! Well you and ookla both are trash and for you kind info, I've asked many users both from airtel and idea and every airtel and jio CUSTOMER is like waah waah and no CUSTOMER, not even a single, in idea is like this is good! Everybody believes and this is a fact IDEA IS A ### service. I've been trying for two days now and have tried all the methos -- vic app, *199#, *125#, vic whatsapp and many more. All are trash. Plz return me my money, its hard earned and not for you frauds to take it so easily. We have wifi and AIRTEL services in case we go outside, so why the hell should i use your services? Trash services! I have to use this service because I have some things registered to this, my college id etc.
Ashutosh@me's reply, Mar 3, 2021
Yes you correct
VI destroying his company from own. His relation with users is burst.

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