[Resolved] Idea Cellular — balance deducted for internet before internet plan end

YOGESH ARYA

from Jaipur, Rajasthan

Address:

121004

After merging of idea with voda they are worse than ever... No good network for both
Making complaints but no resolution and always says that replace your sim and try diffract handset but one thing tell me why network is poor now but earlier they are god father of network bot idea and vodafone

My this complain is for my idea number [protected] where i hd recharge rs16 through my available balance of 37rs by *150*16# using 121best offer check
Which provide rs 16 1hrs unlimited 3g data

But idea company deducted my whole balance saying you hd used internet

Recharge timig is 26mar2019 8:48am to 9:48am (1hrs 3g unlimited internet plan)
They deducted whole balnce at 9:30 am

Now they giving reason like u used internet
How stupid their all juniors seniors executive unable to understand all this simple thing

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Apr 8, 2019

Complaint marked as Resolved

Finally refund my 37 rs which wrongly deducted by idea after long period like complaint date 26march and resolving date 8th april 14days appx... after manny mails and lodged complaint here and idea all departments but finally this portal helped me thnku consumer complaints helpdesk Do complaint on nodal and appellate of idea first then also complaint here consumer complaints helpdesk finally this site helped me resolved my issue

Idea Cellular customer support has been notified about the posted complaint.

Mar 30, 2019

Updated by YOGESH ARYA Screenshot

Verified Support

Mar 30, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under complaint no:[protected], which is expected to be closed by 01/04/2019. Your patience & cooperation while we work on this, is much appreciated.

Regards,
Prajakta

Mar 30, 2019

Updated by YOGESH ARYA Two times fraud call from these both number, the executive is illiterate and he dont know about my complaint and first he said he is from consumer complaint helpline executive and second time he said he is from idea helpline please take strick action against these both number owner in this attachment
Having numbers
[protected]
[protected]

Mar 31, 2019

Updated by YOGESH ARYA Hello prajakta ji still no positive response from your side and rs37 not yet refunded by your fraud idea company till date i am definitely going to port this number soon, i dont want to no any connection in this fraud company in coming future,
If not refunded my whole amount then definitely port my number soon

Apr 02, 2019

Updated by YOGESH ARYA Dear prajakta your deadline is 1april 2019 now here 2april and rs37 not yet refunded, , foolish service of idea nowadays

Hopefully soon i m going to port this number

Apr 08, 2019

Updated by YOGESH ARYA Finally refund my 37 rs which wrongly deducted by idea after long period like complaint date 26march and resolving date 8th april 14days appx... after manny mails and lodged complaint here and idea all departments but finally this portal helped me thnku consumer complaints helpdesk