[Resolved] Idea Cellular — balance deducted two times a week

Abhishekmishra9690

from Noida, Uttar Pradesh

Address:

Meerut, Uttar Pradesh, 250002

Idea head authorities,
I abhishek mishra want to inform you that my balance has been deducted two times in a week.

Once on 24th nov (5 rupees) and secondly on 29th nov. (5 rupees).
They are giving reason that a vas pack has been activated which you donot activated but you have to complaint on same day to get back your money.
But i donot think its my responsibility that i should call them to stop that service for which i donot requested to activate.
Want my balace as early as possible.
I am very irritated with this rediculous behaviour of idea company.
I want my balance to be return with compensation for disturbing me.

Thanking you in anticopation.
Abhishek mishra
([protected])

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Dec 30, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. In order to resolve your concern we've raised the complaint and the SR number is[protected] and the expected completion date is 02/12/2017. Kindly be rest assured that your concern will be resolved within the given timeline.

Regards,
Lavina

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Comments

Babu Kisan Valhekar

from Krishnanagar, West Bengal

Dear Sir/ Madam,

I need my incoming and outgoing call statement of the mobile numbers-
[protected]( from 01.10.2017 to 24.11.2017)

Please mail to my ID -
[protected]@gmail.com
Immediately.
Thanks& Regards,
Babu Valhekar

Idea Cellular Customer Care's response, Dec 23, 2017

Verified Support

Dear Customer,

We would like to inform you that you can choose to get your incoming and outgoing call details by availing ebill. For the same, SMS to be send from your idea contact number in the format of EBILL < Space> MONTH to 12345. For Eg: EBILL <space> JAN. Also you can get ebill by registering mail id with us, kindly send EMAILID<space> your mail id and send it to 12345.After updation of emial address, you can mail us at [email protected] mentioning the month/ duration for which bill is required.

Regards,
Neha