[Resolved] Idea Cellular — barring of the services

atadkal

Address:

Pune, Maharashtra

I have moved to usa in june and i have converted my number from postpaid to prepaid between 20th to 23rd june. I've done all necessary recharges for my international roaming.

As per usage policy communicated by idea helpdesk official i have to use my phone at least once in 90 days which i was trying to do in last month and i found that my number is temporary barred.

I had raised concern multiple times through email support and to my surprise they had lot of different reasons each time like my postpaid balance is not cleared, you are not meeting usage policy etc. As per them the number got barred on 30th june 2017 which is just 8-9 days after activation.

Always i am getting a reply with one of the reasons above and talk to customer service by dialing numbers which can not be done unless my number is active.

I tried sending multiple emails and call to [protected] using my us number in last 10-15 days but nothing worked. The call either gets disconnected or land in postpaid department. I am facing lot of issues for my banking transactions and income tax filing as i can not use otp.

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Oct 31, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Sep 24, 2017

Updated by atadkal Its under Maharashtra Circle. Please help in resolving this issue so that I can continue for my all banking transactions

Verified Support

Sep 30, 2017

Idea Cellular Customer Care's response Dear Customer,

Sorry for trouble caused to you. As checked your number is barred due to the high usuage of your number.
To reactivate your number you have to visit Idea store.
You can ask your relative to visit Idea store in India on behalf of you.

Regards,
Nehanka

Oct 01, 2017

Updated by atadkal Hello,

I don't understand how come there is high unusage in just 7 days? Before 21st June my number was postpaid and I paid around 5000 bill for my international usage and then number got converted into prepaid on 22nd June. And as per multiple communications my number got barred on 30th June due to unusage. As per the policy which was communicated to me at idea store I need to use it at least once in 90 days. Please explain how it is high unusage in just 7-9 days? And may I request a callback on my US number to discuss further which will help me proceed further for my blocked financial transactions for which I feel idea is responsible due to different communications at different times.

Thanks
Ashish
+[protected]

Oct 08, 2017

Updated by atadkal Since idea does not want to help me I had forced to send authority letter and send my cousin to my idea two times in last week but both the times they just took a note n said it will be resolved in 48 hrs.

Still the issue is not resolved and this is restricting me to update the aadhar as well at every place as otp comes on mobile which was barred just after 8 days after moving to USA.

Looks like idea has decided to trouble me by all ways. Thanks for all these pains n sleepless nights.

Not sure what should I do for a justice.

Ashish
+[protected]