[Resolved] Idea Cellular — Bill shooting up to more than twice without reason | |||||
I am a customer of idea from more than 15 years. Although i used data within limits, my bill suddenly shows an astronomic amount for no reason. I had used only the packs which come free with the plan. All this time, i was struggling to work on reducing the bill by experimenting with various plans. Your executive had promised a special plan, but this is going the other way. Last month's bill was less than 800, now it has gone above 1800! Pls call urgently and explain. Was this information helpful? | |||||
Aug 26, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 30, 2016 Idea Cellular Customer Care's response Dear Customer, We tried contacting you on your primary Idea number and alternate number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved. Thanks & Regards, Customer Care, Idea Cellular | |||||
 5 Comments | |||||
Comments
There is no facility to put complaints on your website www.ideacellular.com for such concerns. Only for some other minor issues.
Also, I tried 198, but they put you on hold and say that you can opt for call back. And, when the callback call arrives, it disconnects by itself automatically! I am blocked in all ways.
My number is [protected]
Also, I tried 198, but they put you on hold and say that you can opt for call back. And, when the callback call arrives, it disconnects by itself automatically! I am blocked in all ways.
My number is [protected]
This concern has not been addressed so far
As I mentioned to your executive, I was traveling and I got a call on Sunday.
You need to tell customers why data is shown as many MBs and GBs when it is showing zero data usage (only free bandwidth used) on the mobile is displayed.
You need to tell customers why data is shown as many MBs and GBs when it is showing zero data usage (only free bandwidth used) on the mobile is displayed.
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the unpleasant experience. Kindly share your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular