[Resolved] Idea Cellular — call drop and not connected properly

rajenderptrd

from New Delhi, Delhi

Address:	Panchkula, Haryana, 134109
Website:	www.ideacellular.com

Hi i have 2 idea connection one is prepaid and another is postpaid.

Network are showing full in phone but when we called error showing on screen that network not a available and also call dropped.

I have complain against this in idea but did not received proper response and still facing the same issue.

Networks are not working properly.

Regards
Rajender kumar

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Nov 7, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been raised under complaint no:C[protected], which is expected to be closed by 11/Oct/2018. Your patience & cooperation while we work on this, is much appreciated.
Also share a screenshot of that error message which you are getting so that we can assist you further.

Regards,
Prajakta

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Comments

Pruthviraj Mohite

from Mumbai, Maharashtra

I am having idea postpaid connection. I want my postpaid connection get changed to prepaid connection. please guide me in this regard. i am ready to carry out your procedure.

Idea Cellular Customer Care's response, Oct 6, 2018

Verified Support

Dear Customer,

We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lakshmi

Vaidyanathan Iyer

from Bhubaneshwar, Odisha

Hello
this is to regret that we have not recd payment receipt of Rs 342 paid for bill of mobile no. [protected] paid today
It showed success
Please send soon to to our email ID : [protected]@rediffmail.com
tnx
Dr Vaidyanathan N Iyer

Idea Cellular Customer Care's response, Oct 8, 2018

Verified Support

Dear Customer,

As per our recent communication, we've informed you that check the payment confirmation details in your registered Email Id post payment done. Also, we request you to refer my Idea Web/App for your payment details.

Regards,
Prajakta