Idea Cellular — Careless address verification

Address:

Visakhapatnam, Andhra Pradesh

Dear Idea, 1. I have applied for a MNP of my BSNL, Tamil Nadu number [protected] to a post paid, my family plan of Rs. 900.00 + Rs.99 (for second mobile) at IDEA, Dwarakanagar, Visakhapatnam branch on 25th Aug 15. 2. However, within 24 hours I have received a SMS indicating that the address verification has been unsuccessful. On contacting Mr. Nagu (representative of IDEA who dealt with me) he conveyed that he would be reapplying for recheck on the issue. Again with few hours I had received another SMS about unsuccessful address verification. 3. Today, manager of IDEA showroom, Gajuwaka, Visakhapatnam told me that he too is facing problems with the address verification of naval personnel located on Dolphin hill and he conveyed that address verification is a third party's job and they are frequently and falsely sending such reports particularly for those prospective customers living at Dolphin hills, Vizag. 4. After unsuccessfully trying for three times regarding address verification with Idea; I had applied for MNP to Airtel on 04th Sep 15 and today as I am typing this mail (within 18 hours of application) I have already received a mail from Airtel about the successful verification of my address. 5. The above does indicate that your outsourced company wrt address verification are not interested in doing their job and I would also like to convey I have not approached your company based on the smiling celebrity on whom you must poured a couple of crores as part of publicity and business development but based on few friends' word of mouth regarding your services in our area. 6. Though I am shifting out to Airtel, I still have one more number to port in a month's time but have firmly decided to search for a better service provider who is serious about their business. 7. I hope that the time and effort I have taken to convey this will not be of spam value and may be considered much more worthy than the money and effort your company spends on celebrities and agents in securing few customers. regards M V S KUMAR [protected]/[protected]/[protected]