[Resolved] Idea Cellular — Cheating 649 Rs 3G plan with 2G speed | |||
I have recharged for 649Rs 3G plan in IDEA which is 4gb normal usage and post 4gb its 40kbps and used the SIM in the data card and I have got only 50kbps of download speed max from first 1gb. I have called the customer care and enquired about this they asked me to clear cache and delete profile and recreate but nothing worked at last I came to know from customer care the actual speed they are giving in 3G plan is 50kbps. There is no advertisement saying anywhere its 50kbps speed and they are cheating people its a 3G plan instead if I have opted for a 2G plan I will get this speed. Why IDEA is cheating people with all advertisement in the channels saying idea internet network. I used an Airtel SIM in the same dongle and I have got 2.2 mbps download speed. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We regret the unpleasant experience. Kindly provide your mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular