[Resolved]  Idea Cellular — Constant Harassment by executive

Address:	New Delhi, Delhi, 110063
Website:	www.ideacellular.com

Can't believe the way your customers are harassed by your employees. I ported my idea number to vodafone last month due to BAD SERVICE from your company and atleast 4 months of follow-up on the same. Got a call from the number [protected] at 12 today with a lady calling and saying that she is calling from Mobile Portability department of Idea and if I don't make a payment of some 750 odd Rupees by 2pm today my number will be disconnected completely. I told her that I am in a meeting post which I need to travel so I need the date extended. I also asked her for the details of the bill as I have already paid advance to Idea before the number got ported. I also asked how come there has been no communication made earlier on the same to give me enough time for the payment she said "SHE CANNOT DO ANYTHING ABOUT IT AND IF I DON'T MAKE THE PAYMENT BEFORE 3 MAXIMUM SHE WILL MAKE SURE THE NUMBER IS DISCONNECTED". I told her I cannot get the payment done without seeing the details of the bill, to which the reply was Go to the store and ask for the details. My question to Idea: 1) We are all working people and you do understand that it isn't possible to locate your stores and make payments within 2 hours you do understand this right? 2) Since 12 noon today that lady has called me atleast 6 times and asked AAP BILL PAY KAR RAHO HO YA NAHI? AAP BAHANE MAT BATAIYE MUJHE AUR BILL PAY KIJIYE. Which customer care executive is trained to talk like this with a customer. 3) I used Idea network for about a year or so- maybe more- NEVER in that time have I ever delayed my bill payment. You guys have made NO COMMUNICATION for this outstanding payment and are NOT providing the details for the same as well. I need you to take strict action against this lady as I'm sure you will have the recordings of the call between her and me hence i have provided you with the number as well. And get back to me ASAP. This is extremely disturbing!!!