[Resolved] Idea Cellular — Customer care response | |||||
The idea store people is not having any responsibility, they are making to wait more time and when i called for enquiry about the status, they are making the call busy and not attending the call. After 20 call they attended and gave another number which is switched off. For complaining about that i called customer care, they are telling they cant do anything about the irresponsibility of the store people. I think airtel is much better than idea. They have good customer relationship. I am porting because of the coverage problem of airtel. Was this information helpful? | |||||
May 19, 2017 Complaint marked as Resolved The company person has called me to ask the complaint to rectify it. Idea Cellular customer support has been notified about the posted complaint. Verified Support May 14, 2017 Idea Cellular Customer Care's response Dear Shebina, We are sorry for the unpleasant experience. We understand how you feel about this and also noted your contact details with us. Please allow us some more time to rectify this issue and will get in touch with an update shortly. Regards, Vicky Verified Support May 16, 2017 Idea Cellular Customer Care's response Dear Shebina, As per your telecom with our customer service associate on 15th May 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Shruti | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
Post your Comment