[Resolved] Idea Cellular — Deducted balance unnecessarily.

[Resolved] Idea Cellular — Deducted balance unnecessarily.

P Praveen Prabhakar 123 from Chennai, Tamil Nadu

What is this fraudulent practice of deducting balance on the name of mydala services, thats also without my request or concent.I have called customer services and they say that I have requested for the service.If your system shows as i have requested for the service, it is your technical fault.why should I pay for your technical issues .I checked on google that there are several victims of this fraud of IDIA. I expect immediate refund with apology from IDEA.Praveen Prabhakar Ph no. [protected] Was this information helpful? No (0) Yes (0)
May 2, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 25, 2017 Idea Cellular Customer Care's response Hi, We regret the inconvenience caused. We have your contact details. We will get back to you shortly. Regards, Riya Verified Support Mar 25, 2017 Idea Cellular Customer Care's response Hi Praveen, As per your telecon with our customer service associate on 25th March 2017, we wish to affirm that your concern has been acknowledged and request for VAS deactivation and refund has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline. Regards, Abhi Verified Support Mar 28, 2017 Idea Cellular Customer Care's response Hi Praveen, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Abhi
Add a Comment	Share
Submit Close