[Resolved] Idea Cellular — Deduction of 29/- for some mydala | |
I have been downloading some mp3 then a msg came that Dear Customer, thank you for downloading mydala powered deal from MYDALA. You have been charged Rs. 29 Your balance is Rs. 44.2 . When I call to the costumer care the are tell that it has been deducted for some content. They don't give any detail about it. Please do something for such type of deduction. Was this information helpful? | |
Apr 29, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 28, 2017 Idea Cellular Customer Care's response Hi Shasha, We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon. Regards, Akshay Verified Support Mar 28, 2017 Idea Cellular Customer Care's response Hi Shasha, As per your telecon with our customer service associate on 28th March 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Akshay | |
 2 Comments | |
Comments
I have been downloading some mp3 then a msg came that Dear Customer,
thank you for downloading mydala powered deal from MYDALA.
You have been charged Rs. 29
When I call to the costumer care they are telling that it has been deducted for some content. They don't give any detail about it.
Please do something for such type of deduction.
Otherwise give me whatever i have bought.
[protected]
thank you for downloading mydala powered deal from MYDALA.
You have been charged Rs. 29
When I call to the costumer care they are telling that it has been deducted for some content. They don't give any detail about it.
Please do something for such type of deduction.
Otherwise give me whatever i have bought.
[protected]
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Apologies for the inconvenience caused to you.
As per your raised complaint would like to inform you that we do not have any such system through which we can deduct your mobile balance. In Mydala, customer is our first priority and we don't want to lose any of our customers. We would request you to please share your contact number through which the money got depleted. So the same can be checked at our end as well.
For any further queries, please feel free to reach out to us at[protected] or mail us @ [protected]@mydala.com.
Regards
Mydala Team