Idea Cellular — Deposit Amount 2000/- Not Yet Refunded | |||
Date of Incident: Thu, Mar 5, 2015 On March 5th, I dropped an email saying please terminate my number: +91-[protected] since I no longer require it since we moved to US. And paid balance amount of Rs: 3400 towards pending bill and was supposed to get refund for deposit Rs: 4000/- because they asked for extra deposit to activate international roaming. And we were given complaint Number: E1-[protected] Again on Fri, May 29, 2015 I dropped an email for the same. New Complaint Number was issued: E1-[protected] Again on Mon, June 29, 2015, I dropped an email since deposit amount was not received. Latest Complaint Number: E1-[protected] as of Date: June 29, 2015 Now they are saying "Your complaint regarding Refund has been closed stating that as per revert received from our concerned department no amount to refund has been reflecting against your connection as on date" How can Idea Cellular eat my deposit amount. Attached Original Email below "Dear Ms. Patil, Greetings of the day! This is with reference to your email regarding Refund. Our concerned team tried to contact you on your numbers [protected] and [protected] on 24th June 2015, but the contact could not be established. As checked in our records, your complaint regarding Refund has been closed stating that as per revert received from our concerned department no amount to refund has been reflecting against your connection as on date. We absolutely understand your grievance and realize the distress that you have undergone. Rest assured, we have addressed the matter with all seriousness and have instituted measures to ensure that such a lapse does not re-occur. We urge you to treat this as an exceptional occurrence and not as any reflection of our commitment to quality customer service. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com Thanks & Regards, Rakhi Thakur Customer Service Team IDEA Cellular Limited " Was this information helpful? | |||
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Idea Cellular customer support has been notified about the posted complaint. | |||
 8 Comments | |||
Comments
Since I don't have any contact number in India, please contact me via email: patil.[protected]@gmail.com
Or give me your contact number, I will directly call you. Please don;t share common idea customer care, I am not interested to explain to different customer care representative each time I connect to idea help line.
Or give me your contact number, I will directly call you. Please don;t share common idea customer care, I am not interested to explain to different customer care representative each time I connect to idea help line.
Dear Customer,
We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
Any Updates on this?
And looks like to avoid refund, you have kept my mobile number active even though I have been asking repeatedly to disconnect it from March 5. Email was already dropped to disconnect this number on March 5.
Refer to this compliant number raised on March 5th to disconnect this number. E1-[protected]
Kindly disconnect it as soon as possible.
And looks like to avoid refund, you have kept my mobile number active even though I have been asking repeatedly to disconnect it from March 5. Email was already dropped to disconnect this number on March 5.
Refer to this compliant number raised on March 5th to disconnect this number. E1-[protected]
Kindly disconnect it as soon as possible.
Dear Customer,
We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.
Thanks & Regards,
Customer Care Idea Cellular
We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.
Thanks & Regards,
Customer Care Idea Cellular
Since I don't have any contact number in India, please contact me via email: patil.[protected]@gmail.com
Or give me your contact number, I will directly call you. Please don;t share common idea customer care, I am not interested to explain to different customer care representative each time I connect to idea help line.
Or give me your contact number, I will directly call you. Please don;t share common idea customer care, I am not interested to explain to different customer care representative each time I connect to idea help line.
Complaint C1-[protected] raised on March 6th, 2015 to disconnect the number and
And on July 5th I got the email saying Number disconnected after 4 months and they unnecessary used by deposit amount and now saying 1268/- is left out of 2000/-
Official Email
=======================
Dear Ms. Patil,
Greetings for the day!
This is with reference to your email regarding refund.
We wish to inform you that services towards your number has already been disconnected with effect from 4th July 2015.
Further, we would like to inform you that international roaming deposit amount has already been adjusted against your outstanding amount.
Moreover, the excess amount of Rs.1268/- is reflecting towards your number which will get adjusted in your forthcoming invoice.
Please note that the remaining amount can be refunded through cheque and same will be delivered at your registered billing address within 45 days from the date of request.
Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com
Thanks & Regards,
Anisa Ansari
Customer Service Team
IDEA Cellular Limited
=======================
And on July 5th I got the email saying Number disconnected after 4 months and they unnecessary used by deposit amount and now saying 1268/- is left out of 2000/-
Official Email
=======================
Dear Ms. Patil,
Greetings for the day!
This is with reference to your email regarding refund.
We wish to inform you that services towards your number has already been disconnected with effect from 4th July 2015.
Further, we would like to inform you that international roaming deposit amount has already been adjusted against your outstanding amount.
Moreover, the excess amount of Rs.1268/- is reflecting towards your number which will get adjusted in your forthcoming invoice.
Please note that the remaining amount can be refunded through cheque and same will be delivered at your registered billing address within 45 days from the date of request.
Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com
Thanks & Regards,
Anisa Ansari
Customer Service Team
IDEA Cellular Limited
=======================
Again On July 7th, I got new bill with amount: -935.58, So again after number is disconnected they charged me and out of 1268/- only 935.58 is remaining.
Idea Can you please look into this high priority. This is totally unexpected behavior.
Idea Can you please look into this high priority. This is totally unexpected behavior.
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We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular