[Resolved]  Idea Cellular — discrepancies

Address:

560093

Dear sir/ madam,

I was using idea nirvana post paid plan of rs. 389/- and a discount of rs 50/- plus taxes and on 14/09/2018 i opted to migrate to jio and the idea disconnected the service and according billing cycle is 1st of every month to end of the month. Accordingly my billing for a month should be 389/- minus discount of 50 plus taxes it is about rs402/- but where as idea cellular raised a bill of rs 772/- (Pro rata from 01-09-18 to 14-09-18 + some 500/- for no proper clarification from the customer care centre and taxes on these amount) it is the violation of trai norms, when one is opting to migrate they should not put penalty and the billing is exceeds my monthly plan. I explained to the concern stating that i will pay actual that is minus rs.500/- and they refused to accept and i drawn a cheque for rs272/- and dropped in their retail outlet situated at kaggadasapura, bangalore.

Dear sir/madam, i am the last person to default on paying the bills because i worked in a leading public sector undertaking as a manager finance.

I request you kindly take appropriate action at your end and advise the concern to revised the bill. I

Regards

El chandrasekar
[protected]@gmail.com