[Resolved]  Idea Cellular — fraud and threat through telephone

Address:

455001

Hello sir
I am sharad sonawane from indian defence forces and s/o nirmala sonawane who was using the idea sim on number [protected] from last 10 yrs as a very loyal customer.
The post paid services on this number was asked to be switched to prepaid at idea office at dewas on dewas ujjain road at three different times however the staff did not entertain the request. Eventually the office rep was asked to terminate the connection however he again did not entertain the request. My mother has forcibly stopped using the said sim and paid all bills.
Now my mother has yesterday received a threat call asking for extortion of money through fraudulantly claimed bill. She was panicked by the caller who threatened for criminal case and asked for money against the fraud by the said idea office.
In view of the above, i request you to kindly investigate the matter through independent member at the lowest level and penalize the callers and staff at the idea office. Further kindly direct them to stop threatning senior citizen due to unprofessnalism and rude behavior towards aged customers suffering from ailment due to old age.
The matter is to be investigated on most urgent basis and resolved. Any further call will be taken seriously and reported to local police, consumer court, women and senior citizen cell and court for resolution againt fraud, unprofessionalism and illegal extortion of money through threat calls
Thank you
Sharad sonawane
Indian defence forces
Mob [protected]