[Resolved] Idea Cellular — frequent call drop

nageshwar kumar

from Agra, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh

Sir, I am Nageshwar Kumar Sharma my post paid no. is [protected] .From last 6-7 days I could not make calls without dropping and call drops 4-5 times in one minute .My business suffered a lot due to this problem still suffering. I tried calling customer care no. again and again but of no use my problem does not resolved yet and who is going to bear the losses. kindly look into this matter as soon as possible.

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Aug 14, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

pankaj asegaonkar

from Pune, Maharashtra

Hello Birla,

I am pankaj my post paid no. is 968999.From last 6-7 days I could not make calls without dropping and call drops 4-5 times in one minute .My business suffered a lot due to this problem still suffering. I tried calling customer care no. again and again but of no use my problem does not resolved yet and who is going to bear the losses. kindly look into this matter as soon as possible.

As per govt rule you should have to pay the penalties in case of customers call drop< please refer below link for ref
http://articles.economictimes.indiatimes.com/[protected]/news/62624381_1_ma-guidelines-spectrum-sharing-call-drops.

also idea useless customer care persons not responding properly, please give the proper traning to them