[Resolved] Idea Cellular — harassment calls to recover money by agents claiming to be from delhi lok adalat | |
There is a pending issue with my idea account, no. [protected], wherein i was cheated by an idea executive by offering and enforcing incorrect std plan against my knowledge and latter to my surprise i got a bill of inr 1600/-. The whole earlier conversation i already raised few complaints under communication ids. - No.:- c[protected], c[protected], c[protected]. But no help with these communications. Now regularly getting harassment calls on my wife's cell number, including threats. I am firm with my decision that unless idea comes up with the conclusion on what action they took against that executive and why shall i suffer due to misdeeds by such executives, i am not going to pay any amount. Initially, i was ready to pay the negotiated amount suggested by idea and requested idea to discontinue this service but they seem to put me under trap by not agreeing to this terms. They force me to continue this service which is against the norms of trai. Note : - one of the numbers from which my wife got the harassment call - [protected], and other ms. Awantika rathore claim to be her senior from delhi lok adalat. They are giving threats like they have filed fir against me. If the amount not paid within half hour police will approach you. Even court will summon you soon. Though already undergone through an ordeal by idea and extremely unpleasant experience. I am writing this mail with the last hope of getting justice. Was this information helpful? | |
Apr 3, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 03, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. As per our record, the complaint & request was raised for your concern and the same has been communicated to you that you're receiving the benefits as per the plan activated on your number. Also, it has been concluded that the bill has been generated accordingly as per your plan rental and usage charges. Hence, we request you to kindly clear all your dues to avoid the inconvenience. However, the request raised for waiver has been passed as a goodwill waiver on 21/Jan/2018 and the same is reflecting in February month bill and we've taken note of your feedback for further improvement of our services. Regards, Lavina | |
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We sincerely apologize for the inconvenience caused. We've informed you, that the complaint & request was raised for your concern and the same has been communicated to you that you're receiving the benefits as per the plan activated on your mentioned number. Also, it has been concluded that the bill has been generated appropriately as per your plan rental and usage charges. Hence, we request you to kindly clear all your dues to avoid the inconvenience. However, the request raised for waiver has been passed as a goodwill waiver on 21/Jan/2018 and the same is reflecting in February month bill and we've taken note of your feedback for further improvement of our services.
Regards,
Lavina