[Resolved] Idea Cellular — haven't received new sim after porting

Sharanksd

from Bengaluru, Karnataka

Address:

New Delhi, Delhi

I got call from idea for porting my number from airtel, she told her name is kannika (Below i am sharing all the numbers i have), she asked me to send my documents via whatsapp and i have shared all documents which is required for porting. After all process completed she told me that its delhi (Ncr) sim, i had already informed her in beginning that i am from bangalore and i want karnataka sim.

Now my old (Airtel) sim got deactivated and i haven't received new sim yet. It's been 3 days now my number is not working and i am not getting any response from kannika or her team. Please help me in resolving this issue soon and please take action against those executives. Complaint number c[protected].

Find her numbers below.

+91 [protected]
+91 [protected]
+91 [protected]

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Jul 21, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

May 28, 2019

Updated by Sharanksd Please note that they have updated a fake address of Delhi. This is fraudulent behaviour, please take proper action against these executives.

Verified Support

Jun 15, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta