[Resolved]  Idea Cellular — Huge amount billed on Postpaid#

Address:	411033
Website:	www.ideacellular.com

Hello Team,
My name is Karan Kharat, from Pune MH. Recently I had purchased new Idea mobile postpaid connection on 19/12/2015. The Number is [protected]. The monthly rental plan was Rs. 1299.00 including 5000 local min and 5 GB 3 G data.

When the data plan of 5 GB was about to end I called customer on 198 and asked for new plan for to be activated on the mobile. They suggested me various plan and asked me to activate on *121#

I activated Rs 650 and 250 plans on USSD as per their request respectively. But when I saw the bill, I was shocked ...Bill could be 1299+650+250=2000 excluding service tax. But they charged me Rs. 6897.00, When I contacted the care, they said that the charges are correct and the post activated plans (Rs. 650+250) are not considered. They have billed me on prorata base.


I have not paid the bill because they have wrongly charged my account. Bill should be 2000 instead of Rs. 6897.00
Now they have sent me the legal notice and amount is increased to 7800 Ruppess. Please advise how do I respond them

Pleas see attached bill and reply ASAP please.


Thank you
Karan Kharat
karan.[protected]@gmail.com
[protected]