Idea Cellular — hurry to close the official complaint without resolution

pradeepguthe

Address:

411062,

In july i've shifted to idea postpaid service expecting better network coverage & good internet connectivity.in these 6 weeks span i've raised 2 complaints about coverage & internet.

I've noticed that idea is really in hurry to close the complaint saying "we have system update plan in next 2-3 days & you will get the problem resolved by then".

Both the times i've clearly mentioned that you first resolve the issue, call back me in "said" 2-3 days & then close my case which never happened. They simply put status as complaint is resolved.

I mean what kind of approach do the idea have towards the complaints? Do idea really want to resolve it? Or just want to increase the service hit rate by closing the open complaints?

Pradeep
[protected]

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Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under C[protected] is in progress and accepted date for the complaint is 10/09/2019 & we will get back to you at the earliest.

Regards,
Prajakta

Sep 07, 2019

Updated by pradeepguthe Dear Idea Team,

I really appreciate your efforts to reach me yesterday. Yesterday I talked to 2 different executives of yours. I'll be really thankful to you, if you repeat such act for service improvement rather just talking.

Day 1 over :- After all this drama, I was expecting improvement. But yesterday was worst for me, as I was getting frequent call cut & bad network. Internet data was like a out of syllabus. Pl don't treat this complaint as a avenge tool.

The answer given to me for closure of complaint is not acceptable to me. After all it's your system & you have every right how to treat the issues.

Thank you,
Pradeep

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Comments

prince777

from Lucknow, Uttar Pradesh

Idea has again deducted Rs.3 for VAS on my number [protected] so request you to please find the attached picture for your perusal and ask idea to refund it at the earliest as I have never opted or activated any vas on 30 August 2019.

Idea Cellular Customer Care's response, Sep 23, 2019

Verified Support

Dear Customer,

As per our recent communication, we have informed you that Rs.3 has been credited in your account.

Regards,
Prajakta

Doodha Nath

from Varanasi, Uttar Pradesh

[protected] ki call detailes

Idea Cellular Customer Care's response, Sep 7, 2019

Verified Support

Dear customer,

As per recent communication, we would like to inform you, that to get the call details for the Idea contact number you can mark an e-mail on [email protected] or else you can send a SMS to get the invoice with the complete details that is for EBILL- EBILL<space>MONTH e.g: EBILL<space>JAN and send it to 12345. If in case your e-mail id is not registered with us we request you to first register your e-mail id by following these steps i.e. send EMAILID<space>e-mail address to 12345. For example EMAILID<space>xyz@gmail.com. Also, you can register your e-mail id via My Idea App/ Web. However, we are sorry to inform you that we'll be unable to provide you the incoming call details. As only chargeable transactions can be tracked by the operators. Also, you can check your outgoing call, SMS details & account related information in My Idea Application or Website.

Regards,
Prajakta