[Resolved] Idea Cellular — Idea 2G data recharge

sachinjain138590

Website:

ideacelluar.com

Dear sir/mam

I, Sachin jain on 8sepember called c.care executive for obtaining information in regard of 2G Idea data pack and they told me that you may recharge by 98 rupees and will get1gb data for one month and I confirmed this by asking again.On believe of that information I recharged my account by 98 rupees within 30 minutes and then I got 410 MB for 14 days .Then I called to c.care again and told them everything as I have mentioned in above, but they did not address my complaint.
I attach some screen shots of text messages which I got.
So I would like to file complaint for getting my benefit as per provided information.And please intimate me at "[protected]@gmail.com".

So dear sir/mam kindly address my complaint immediately.
Thank you
Sachin Jain

+2 photos

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Oct 18, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2016

Idea Cellular Customer Care's response Hi Sachin,

We sincerely regret the inconvenience. We will revert with an update shortly.

Regards,
Yogesh

Verified Support

Sep 16, 2016

Idea Cellular Customer Care's response Hi Sachin,

As per your telecon with our customer service associate, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Sagar

Verified Support

Sep 17, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Tudor