[Resolved]  Idea Cellular — Idea Broadband Disconnection

Address:

411028

Hi,

I had applied for Idea Broadband Connection (User ID :[protected]on 17th Oct 2016 paying a month for 3 months - 2760/- to an Idea Representative. Confirmed the same by the Idea Officer Manager. Also note i was told that i would get that connection charges (Rs 500) would be waived on taking a connection of 3 months.The connection got started on 22nd Oct 2016. But only one months payment got reflected. When i asked the Sales manager, he said that this would get reflected by each month.

At the end of Oct i got a Bill from Idea of 360/- Rupees saying these are charges for connection from 22nd Oct to 31st Oct 2017 and my Three months would start from 1st of Nov 2016 to 31st of Jan 2017. Please note i have paid the amount of 360 too.

After three months, My payment was not reflected. On Contacting the Idea Sales Manager, He acknowledged that the payment was done but the Idea Sales Person who took my money is absconding and that they are trying to track him. Also He asked me to lodge a Police complaint against the said Sales Person.

On visiting Idea Broad Band office at Sharada Centre, Karve Road Pune, the same manager said that the amount would get reflected but nothing has been done. Post that I have sent multiple mails to Idea broadband([protected]@idea.adityabirla.com), Sales mangers reporting the same but no action has been taken so far on Ideas part.
Mails have been sent to
1. appellate.[protected]@idea.adityabirla.com
2. [protected]@idea.adityabirla.com
3. Sweety.[protected]@idea.adityabirla.com
4. Wifiteam3.[protected]@idea.adityabirla.com

In Feb 2017 i raised three tickets with Ticket Service center to disconnect the Broadband connection but still it is kept active. Even though i have not used it since Feb 2017. Please note Idea is still billing me even though i have asked multiple times to disconnect my connection.

Details of the people are as follows:
Sales Manager Name: Sachin Padwal
Phone number: [protected]

Sales Managers Reporting Manager name : Sweety Kumari (Sweety.[protected]@idea.adityabirla.com)

Sales representative: Abhiraj Khamte
Phone Number:[protected]

Idea Connection detail: User ID :[protected]

I do not understand how idea being a reputed company is asking the customer to take action against their employee. Also i want to know if Idea just catches any random person on the road and sends them as their representative. Also Idea call center employees are rude and act as though they are doing me a favor by providing Internet. Also on giving all the relevant details of the concerned people involved, Idea Broadband is totally not concerned.

If I had known that Idea cheats its customers i would have happily gone for a other broadband connection from its competitors and not be in this situation right now.

Please take the required action ASAP and on Priority

Thanks
Chinmay Lotlikar
[protected]