[Resolved]  Idea Cellular — Idea Cellular Idea Cellular Bill payment issue and worst customer support.

Address:	411057
Website:	www.ideacellular.com

I have paid bill of my previous operator airtel on 12th sept, and sended payment receipts to idea([protected]@idea.adityabirla.com) on 12 september, and idea acknowledge that i have done payment for airtel bills, and they have received the payment bill details, and they forwarded to concern department on 13 sept, but still they barred ouygoing calls of [protected], on 15th sept 2016, worst guys, and i called 198 customer care
5 to 6 times they did not given any resolution even they are not ready to accept that they have got bill receipts from me worst guys, they are telling lie
wasted my 2 hours with idea customer care but with no solution
they told they cant rectify issue visit idea show room, i visited in marunji,
idea showroom, they told it will take 2 days to resolve issue, But i sended bill payment details on 12 sept, so 2 days alrready over that is 14 sept, so its better to close idea connection worst service, can anyone suggest, i will move to consumer court for this worst services.
please find email of idea confirmationBill payment for Airtel for [protected], [protected]
Inbox
x

[protected]@idea.adityabirla.com
Sep 13 (3 days ago)

to me
Dear Customer,

Greetings for the day!

This is with reference to your email regarding services.

We would like to inform you that services of your Idea connections [protected] and [protected] are active as on date.

We have forwarded details of outstanding clearance receipt of previous operator to our concern department.

Further, we request you to write us back if you face any issue regarding the same in future so that we can assist you.

Since you are our valuable customer we recommend you to enjoy our special dedicated helpline without IVR on 12345 for any of your concerns. The agent assistance on this helpline will give prompt service 24x7. Thank you for writing to us.

Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com

You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account.

Moreover, you can also download My Idea App from your smartphone for easy access to your Idea account.

Thanks & Regards,

Anil Patil
Customer Service Team
IDEA Cellular Limited