[Resolved]  Idea Cellular — Idea - juiceup service

Address:	560047
Website:	ideacellular.com

I would like to inform you all that "idea cellular" is has taken granted all the post paid customers, for 3G purpose I recently got ported from "Airtel to Idea" 2 months back, but I believe "idea management" is interested in fast money as they do not want a long term relationship with it's customer, For my utter surprise they have charged me INR 150 /- extra in my monthly bill of July and this extra charge is for "juice up services". (Please see attached image of my bill copy)

On 1st August 2016 I had sent a "STOP request to 155223" as mentioned in the message sent by "idea care" but very next day morning 1st message on cell was "your subscription to juice up services is renewed & you will charges INR 150/ month".(Please see attached image of screen shots)

To confirm the same I called "idea customer care" on 198, one lady attended my problem and she was not knowing ABCD of any services. "Then I requested her to raise a request for closing my post paid account with idea cellular, I received a very strange answer that, she insisted me to pay the billed & unbilled charges first then I can close my account with idea cellular" . As per her updates I am suppose to pay INR 150 for the service renewal. "She informed that her manager will call me in 1 hour but nobody turned up on this issue". My mobile number "[protected]" and Communication number of idea customer care is "C1-[protected]"

As I stated that I haven't used any service or download anything named juiceup services is activated without my knowledge. I request you to not to fool people by activating such services and apply charges in their bill for the service that they have not used So please deactivate and refund my valuable money. waiting for your prompt reply ...