[Resolved] Idea Cellular — Idea postpaid bill excess 1200 for 14 days

pasupuleti satishkumar

from Anakapalle, Andhra Pradesh

Address:	Visakhapatnam, Andhra Pradesh, 530046
Website:	[email protected]

Dear sir,

As i'm a customer of idea post paid since 2 years. Due to some technical problems i went to other network through portability. Meanwhile the existing mobile operator who charged me 1200/- for 14 days. My regular bill for month not exceeds this much.in this bill i've been charged 476/- for gprs only even after having 1gb base pack and 1 gb booster pack.

The customer care executives who's answering very rude on this and just they suggesting me to pay this. However i'd paid this bill on 17th nov, 16. But without intimating me they activated outgoing call barring.

Please suggest on this.

Thanks,
P satishkumar
[protected]

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May 9, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2016

Idea Cellular Customer Care's response Hi Satishkumar,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Maroof

Verified Support

Nov 25, 2016

Idea Cellular Customer Care's response Hi Satishkumar,

As per your telecon with our customer service associate on 25th November 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Esther

Nov 29, 2016

Updated by pasupuleti satishkumar Dear sir,

As per the discussions i'd with your Executive MANJUSHA that she's supposed told that the 476 rs which was charged was as per pro tariff. But coming to booster pack 250rs of 1gb consumption i'd used 600mb only and the remaining 400mb expired.

As per your regulations regarding dialer tunes or other vas services your service persons will continuously calls/notices us that the pack is going to expire please recharge. But when i's ported why these people not informed/noticed regarding the expired 400mb.

Who'll be responsible for this and however i request you to credit this 400mb or amount for this consumption through present service provider(Vodafone) or else.

Awaiting for your reply.

Thanks,
P Satishkumar

Verified Support

Dec 01, 2016

Idea Cellular Customer Care's response Hi Satishkumar,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhijit

Dec 21, 2016

Updated by pasupuleti satishkumar Very worst response from yours end, I cant recommend/refer to any of my friends or family to Idea.

Good bye.