[Resolved]  Idea Cellular — idea postpaid billing

His is to bring to your kind notice highly unacceptable billing for idea postpaid number [protected], which is used by my elderly mother on a simple keypad nokia phone.

Idea cellular claims that on 1st november (10:56:46) she made call to this number 055315 for a period of 59 mins and 42 secs.

I was shocked to see the bill (Invoice no. Klp[protected]. Reference no.[protected], invoice date-10 nov 2017, account no.[protected] for last month (10 october to 9 november 2017) which is rs.1048.34 out of which rs. 540 is for this call that idea claims we made to this number and rs.160 is for tax. Myself or my mother never called this number. We do not make such long calls. I have followed up with idea customer care many times and they say that as per their records calls have been made and i need to pay. This has been very taxing for us. Sent email many times, but there is no waiving off the amount.

The monthly charges we opted at the time of shifting from prepaid to post paid was rs.349. Now i regret for shifting from prepaid to postpaid.