[Resolved] Idea Cellular — idea postpaid connection | |||
I got a call from idea cellular representative for payment of bill for number [protected] (Post paid)... I have never refused to pay my bills... I went to idea centre at karad - 415110 (Shree ganesh communications, [censored]al chambers, budhwar peth, karad, maharashtra) to pay my bill and i noticed that they have generated bill for the wrong address (Which i dont know, i never stayed there, neither have i provided any proof of that address while getting the connection)... So i asked them to rectify the address issue and generate the bill to my correct address (The address change has been never communicated to me)... Idea centre employees sent me back saying they will contact the higher officials and contact me back and told me i need not have to pay the bill till my address issue is resolved... Now i am getting call from idea regarding unpaid bill or else face legal action in delhi court... I kindly request idea not to harass your customers like this when you have fault in your own proceedings... Again i am asking you to rectify my address issue and send the bill to my correct address (Proof of which i have already provided) i am happy to pay your bill provided billing address is correct... Was this information helpful? | |||
Jan 22, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Dec 19, 2017 Idea Cellular Customer Care's response Dear Customer, As per our telecon, we sincerely apologize for the inconvenience caused to you. We have also taken note of your feedback for further improvement of our services. Regards, Neha Verified Support Dec 19, 2017 Idea Cellular Customer Care's response Dear Customer, We sincerely apologize for the inconvenience caused to you. We have tried contacting you on your given number, but couldnt get through hence kindly share an alternate number with convenient date and time so that we will again try to get in touch with you. ( Please ignore the previous messege) Regards, Neha | |||
1 Comment | |||
Comments
my alternate number is with your idea centre KARAD[protected]Shree ganesh communications, [censored]al chambers, budhwar peth, karad, maharashtra)... I DONT WANT TO SHARE MY NUMBER HERE ... your idea care people have been calling me since many months ... i have raised this issue in your customer care portal (e mail)... my e mail, phone number and details are there with your idea care ar KARAD... my e mail is [protected]@gmail.com you can mail me your details ... i will send my contact number through mail...
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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