Idea Cellular — idea prepaid card got deactivated | |||
I am an idea customer, i took my sim card from kerala, india. Currently i'm living in munich, germany. My idea prepaid sim card got deactivated / not showing any signal from 4 days before. I didn't get any notification regarding this deactivation of incoming messages. There was enough balance. When i checked all previous messages there it was saying that "outgoing validity will be ended"only. So usually incoming should be there. Because i didn't even get any notice period or so. When i recharged immediately it's still not working. Its seems unfair for customers, this number is linked with many of my necessary accounts. So i can't simply ignore this issue. When i try to call the kerala idea customer service center for registering my issue from another number, it's saying all executives are busy or not responding. What can i do? How can i solve the issue from being outside of india? I would like to get immediately resolve this issue. Was this information helpful? | |||
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Idea Cellular customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I am trying to port my number from Idea to other service provider.I am fed up with network connection in Pune. Often not receiving calls; callers hear busy signal, although my phone is not busy.
Idea Cellular Customer Care's response, Jan 23, 2020
Verified Support
Dear Customer,
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta
I need my mobile call log previous 3 months [protected]@gmail.com
Idea Cellular Customer Care's response, Jan 23, 2020
Verified Support
Dear Customer,
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta
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Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta