[Resolved] Idea Cellular — idea prepaid recharge deducted my money and did not activate outgoing.

ankitja4

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411061

Dear sir,
I made a recharge of rs. 279 /- on date, 21/dec/19 for my idea prepaid number. As my outgoing calls were stopped.
However, even after 5 days my outgoing is still deactivated and the balance shown is rs. 11 only.
When i called at customer care, they say that my money is deducted in dialertone, which i never activated.
Please help me in getting refund for my recharge.
Also, i want to know how these dialer tones were activated without my consent.

Desirable resolution:
Refund of my recharge amount rs. 279 back into balance and deactivation of dialer tones.
Also the compensation for the activating dialer tones without my consent and the loss i suffered for not being able to make outgoing call for days after 21st december 18 till today.

Thanks,
Ankit

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Feb 7, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 25, 2018

Updated by ankitja4 Please read the first line as
I made a recharge of Rs. 279 /- on date, 21/Dec/18 for my idea prepaid number

Dec 27, 2018

Updated by ankitja4 The problem is still not resolved, then how is it marked as resolved?

Verified Support

Jan 07, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. As per our records the services have been temporarily on hold due to expiry of service validity for your mentioned number. Hence, we request you to provide us your alternate contact number to assist you further.

Regards,
Lakshmi

Jan 07, 2019

Updated by ankitja4 Hi,
my alternate number is# [protected]