[Resolved] Idea Cellular — Idea - retention team rejected port request without my concern.

jeet11

from Mumbai, Maharashtra

Address:

Indore, Madhya Pradesh, 452010

Hello There,

I am IDEA subscriber in MP-CG circle. I wanted to port my IDEA number [protected] to Airtel. I received a call from retention team. They offered me some plans in order to retain me but I didn't show any interest as my decision was firm. I clearly told that I want to port out and I am not interested in any of their offerings. Even though the retention team rejected my port out request. Call recordings can be verified. I never asked them to cancel the request. My UPC was IY585353. The action taken by retetion team is not upto IDEA standards and also it is against TRAI policies. I request IDEA to look into the issue else I will go for some legal ways.

Thanks,
Jitendra Mishra
Contact-[protected], [protected]

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May 27, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2017

Idea Cellular Customer Care's response Dear Jitendra,

Please bear with us as it is taking a bit longer than usual. We will sort this out at the earliest & update you.

Regards,
Shruti

Verified Support

Apr 24, 2017

Idea Cellular Customer Care's response Dear Jitendra,

As per your telecon with our customer service associate on 23rd April 2017, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Sonal