[Resolved] Idea Cellular — idea sim card deactivation | |||||
I had purchased an idea sim in august 2008, i was regularly using the number. After that in december i went outside india, and since it was roaming i couldnt receive the calls but i used to get message.in fact i had recharged for some amount for the account monthly. Unfortunately since march my sim is deactivated and no prior information was given before disconnection. Now when i contacted the customer care, they told that my sim is deactivated and u will not able to activate. This was really disgusting. Since i was not given any information about the disconnection. I also lost my amount. Well i feel that this step taken by idea is wrong, because i'll not get the number also the amount. Number [protected] Was this information helpful? | |||||
May 11, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 12, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. As per our record, the mentioned number has been inactive due to non usage. Hence, we request you to visit to the nearest My Idea Store to check for the number availability. If the mentioned number is available, we'll surely assist you with the same and provide us the screenshot along with the complete details of the recharge done from your end within 90 days from the date of disconnection to assist you further. Refer to the below given link for the nearest My IDea Store, http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=maharashtra-goa Regards, Lavina Mar 12, 2018 Updated by rohit kudale1 Hello, Thank you for respond to my request. I had checked in My idea store but number availability is not found and I have checked last recharge history but could not able to find in mobile. AS per above point(ii & iii), I had attached screenshot, where i had sent successfully international SMS on 10 feb, which is 30 days before. also charged something in jan month. please find attachment and request you start my sim and also added SIM number. Currently am facing so many challenges like bank transactions, aadhar activity and many more. If needs any more information please contact on below, EMAIL ID - [protected]@gmail.com  Verified Support Mar 30, 2018 Idea Cellular Customer Care's response Dear Customer, Apology for the inconvenience caused. Your case has been escalated to the concerned team and we'll get back to you at the earliest as & when we get an update. Regards, Neha | |||||
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thank you for downloading Animation from Nazara.
You have been charged Rs. 100
Your balance is Rs. 20.52) that I'm charged for Rs100
I don't understand I'm not activated any service.
So refund my deducted amount.
Apologise for the inconvenience caused. We request you to share us your Idea contact number, wherein problem persist. We shall get back to you at the earliest.
Regards,
Lakshmi.