[Resolved] Idea Cellular — illegal bill charged after port out | |||
I am bringing this to your notice that idea telecom is putting pressure on me by phone call to get their illegal due payment. I have been ported out from idea network to vodafone network from 3rd oct night onward. I have paid their due amount of earlier bill amount inr 1506.00 on time. For this port out period of 1st oct to 3rd oct they have generated bill of oct month 1214.00 with full month rental and internet usage (Though my plan was to get 1 gb free daily and 8 gb for one month). I have requested them to send me revised and correct bill for this 1st oct to 3rd oct 2017 only. Because how one customer will pay idea network when he is not covered in their network and also i have not seen this type of rules in other telecom companies. Their phone caller is calling and asking to make payment; also offered me to waive off the internet charges from the bill. Hence i feel they have made something wrong in their rules and reaching you for help. Was this information helpful? | |||
Dec 17, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Nov 13, 2017 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience. As checked, bill generated according to your plan correctly. For further bill clarification, please provide your alternate number to assist you. Regards, Lakshmi. | |||
2 Comments | |||
Comments
How can one charge for 3 days usage full month rental and data charged against free data limit...I dont agree please with your justification. Idea cant have different rules from others.
Reply
IDEA have not contact me further to revise the October month bill. Please send correct bill for 3 days and I will pay the amount. But can not pay illegal charges which is raised.
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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